Last Updated: November 7, 2024

At AMC Essence ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information of our users, clients, and patients in accordance with Quebec’s privacy legislation and applicable federal laws. This Privacy Policy explains what personal information we collect, how we use it, and your rights as a user of our website and services.

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1. Information We Collect

We collect the following types of information to deliver our health-related services and operate our website:

• Personal Information: Includes name, contact information (such as phone number, email, and address), health information (as required by our services), date of birth, and other information you provide.

• Health Information: Specific information related to your health or medical needs, which may be necessary to provide personalized services.

• Technical Information: Automatically collected information, such as IP address, browser type, device information, and operating system, when you access our website.

• Cookies and Tracking Technologies: We use cookies to enhance user experience, analyze site traffic, and personalize content.

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2. Purposes for Collecting Personal Information

We use your personal information solely for the purposes related to our healthcare services, including:

• Service Provision: To deliver healthcare services, communicate with you, manage appointments, and provide relevant information.

• Administrative Purposes: To process payments, handle claims, and manage customer accounts.

• Improving Services: To analyze and improve our services, website functionality, and to ensure the quality and safety of our offerings.

• Legal Compliance: To comply with legal requirements and respond to requests from regulatory authorities.

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3. Disclosure of Your Personal Information

Your information may be shared under the following circumstances:

• With Healthcare Professionals and Partners: As necessary to deliver health-related services, including consultations, referrals, and treatments. We ensure these partners comply with applicable privacy laws.

• With Service Providers: We may use third-party service providers for functions such as website hosting, payment processing, and data analysis, who are bound by confidentiality agreements.

• Legal Requirements: If required by law, we may disclose your personal information in response to legal processes or to protect our rights and those of others.

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4. Consent and Withdrawal of Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions. To withdraw consent, please contact us at the details below.

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5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, or destruction. While we aim to protect your data, please be aware that no security measures are entirely foolproof.

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6. Your Rights Under Quebec Law

In Quebec, you have the following rights regarding your personal information:

• Right to Access: You may request access to your personal information that we hold.

• Right to Rectification: You may request correction of inaccurate, incomplete, or outdated information.

• Right to Erase: Under certain circumstances, you may request the deletion of your personal information.

• Right to Data Portability: You have the right to obtain a copy of your personal data in a structured and commonly used format.

• Right to Restriction of Processing: You may request limitations on how your personal information is processed, where applicable.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

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7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, your information will be securely deleted or anonymized.

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8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve user experience and analyze web traffic. You may manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

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9. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The date of the latest revision will be displayed at the top of this document. Any significant changes will be communicated through our website or by email, where appropriate.

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10. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact us at:

AMC Essence
amcessence@gmail.com